Big Canoe Utilities sends preparedness notice

Big Canoe Utlities sent the following information via e-blast on Thursday, December 7:

Winterizing your home has never been more important.  We don’t want to repeat January & February 2014, where the failure to winterize homes cost homeowners thousands of dollars in repairs and lost water, not to mention the inconvenience some customers experienced without water service.  Below are a few steps to help you winterize.  If you feel you cannot perform these tasks please contact a plumber or a maintenance professional to complete as needed.

  1. Turn off the water at the Meter.  This will require a valve installed between the meter and the customers house.  The valve on the Water Department side of the meter is not designed to be turned off as you come and go, and improper use of this valve could cause it to fail.  Please contact a plumber to have a valve installed if one does not presently exist.
  1. Open all faucets and drain all waterlines. Be sure to turn off the gas supply or power supply to your hot water heaters before you drain them.  When turning off the power be sure to drain booster pump systems as required by manufacturer suggestions.  Follow all manufacturer procedures to winterize other appliances such as dishwashers, washing machines, whole house filter systems, refrigerators, irrigation systems, etc.  Although draining all of these items through gravity might be adequate, some lines might need to be blown out with compressed air. Contact a plumber or maintenance professional for this.  Eliminate or dilute the water in drain traps by pouring an "RV" type antifreeze solution into them. “RV” type is nontoxic propylene glycol antifreeze sold for recreational vehicles. If a house will be vacant for a long time, close all sink and tub drains.  You may prevent water in a toilet’s trap from evaporating (and thereby permitting sewer gases to enter the home) by raising the toilet lid and seat and covering the bowl with saran wrap.
  1. Adjust the thermostat.  Set your thermostat to a level adequate to keep the inside temperature above freezing, 56 - 58 degrees is recommended. If a hot water boiler, heat pump, or radiant floor heat system is used, then we recommend VERY strongly that it be handled by a HVAC professional familiar with these systems.
  1. Warning.  Last of all, post signs in conspicuous locations (“Winterized - Do Not use Plumbing”) just in case there are unexpected visitors.

Contact us at or 706-268-3400.

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